'...they said that i would obviously get an ambulance because newcastle is like 10000 miles away, but my mum doesn't travel very well, so the second time, we were like well we won’t get a ambulance but can you send hospital transport. a hour and a half goes past and know one turned up and then this old guy turns up in this battered old car. ‘sorry i was in the garden, i had to tidy up… we were like alright (laughs). so then we got rid of him, and we went in our own car, and as we were driving over their was a massive rainbow over newcastle.'